General Terms and conditions

Article 1 – BOOKING CONDITIONS FOR HOTEL ROOMS

To guarantee your reservation we require a credit card number with a valid expiry date and 3-digit security code (we do not accept American Express or Diners).

A deposit will be charged by D&D ResCo at the time of booking:

25% of your total stay for room only rate – The balance is payable at check-out.
100% of your total stay for All-in week and All-in weekend rates.

Rates are inclusive of VAT. Tourist tax is not included and is an additional €1.50 per night per adult (18 and over) and is payable at check-out.

Hotel room rates include use of the main pool, bikes, barbeque area, tennis courts and boules terrain.

The maximum occupancy is limited to 2 adults per room. Cots are provided free of charge for children under 3 years old.

Article 2 – CANCELLATION POLICY FOR HOTEL ROOMS

In the event of cancellation, payment will be refunded as follows:

More than 7 days prior to the check-in date: full payment will be refunded.
Less than 7 days prior to the check-in date: 100% of the booking will be retained.
All-in week and All-in weekend rates are non-refundable.
In the case of no show or early departure: full payment is taken.

Please inform us as soon as possible via email at resa@serjac.com if you need to cancel your booking.

Article 3 – BOOKING CONDITIONS FOR SELF-CATERING PROPERTIES

To guarantee your reservation we require a credit card number.

A deposit will be charged by D&D ResCo at the time of booking:

25% of your total stay for nightly and All-in holiday rates – The balance is due within 60 days of the check-in date.
100% of your total stay for All-in weekend rate.

Rental rates include water, electricity, gas, beds made up on arrival and linen changed every 3 to 4 days, use of the main pool, bikes, barbeque area, tennis courts and boules terrain. Tourist tax is not included and is an additional €1.50 per night per adult (18 and over) and is payable with the final balance.

The maximum number of guests is limited to maximum number shown in the reservation summary, plus any infants in cots (maximum 3 years old). Please note that Château St Pierre de Serjac reserves the right to change the accommodation to another property within the same category or above.

To receive our full terms and conditions please contact our reservations department: resa@serjac.com

Article 4 – CANCELLATION POLICY FOR SELF-CATERING PROPERTIES

In the event of cancellation, payment will be refunded as follows:

More than 60 days prior to the check-in date: the 25% deposit will be refunded.
Within 60 days of the check-in date: no refund – 100% of the rental amount will be retained.
All-in weekend rate are non-refundable.

No refund will be given for early departure. Please inform us as soon as possible via email at resa@serjac.com if you need to cancel your booking.

Article 5 – CHECK IN AND CHECK OUT

Check in is from 16h00 to 20h00 on the arrival date and check out is before 11h00 on the departure date shown on the reservation summary. If the Guest fails to vacate the property by the above date and time, an additional night’s rent will be payable for each 24-hour period or part thereof.