General Terms and conditions

Article 1 – BOOKING CONDITIONS FOR HOTEL ROOMS

To guarantee your reservation we require a credit card number with a valid expiry date and 3-digit security code. Please note we do not accept American Express or Diners. A deposit of 25% of your total stay will be charged at the time of booking. The balance is payable at check-out. The price includes VAT applied at the rate governed under French law at the date of the booking, any change to the VAT rate will be applied to the final invoice at check-out. Tourist tax is not included and is an additional €1.50 per night per adult (18 and over) and is payable directly at the hotel at check-out, (excluding online bookings with 100% pre-payment).

Hotel room rates include continental breakfast, access to the spa (excluding treatments) and use of the main pool, bikes, barbeque area, tennis courts and boules terrain.

The maximum occupancy is limited to 2 adults per room. Cots are provided free of charge for children under 3 years old.

Article 2 – CANCELLATION POLICY FOR HOTEL ROOMS

In the event of cancellation, payment will be refunded as follows:

More than 7 days prior to the check-in date: full payment will be refunded.

Less than 7 days prior to the check-in date: 100% of the booking will be retained.

In the case of no show or early departure: full payment is taken.

Please inform us as soon as possible via email at resa@serjac.com if you need to cancel your booking.

Article 3 – BOOKING CONDITIONS FOR SELF-CATERING PROPERTIES

To guarantee your reservation we require a credit card number with a valid expiry date and 3-digit security code. Please note we do not accept American Express or Diners. A deposit of 25% of your total stay will be charged at the time of booking. The balance is due within 60 days of the check-in date.

Rental rates include water, electricity, gas, beds made up on arrival and linen changed every 3 to 4 days. Tourist tax is not included and is an additional €1.50 per night per adult (18 and over) and is payable with the final balance. Daily and end of stay housekeeping is not included but is available as an optional extra.

The maximum number of guests is limited to maximum number shown in the reservation summary, plus any children under 3 years old where cots are provided free of charge. Please note that in exceptional cases where we cannot provide the category reserved or in the event of force majeur, Château St Pierre de Serjac reserves the right to change the accommodation to another property within the same category or above for partial or the entire duration of the booking.

The client acknowledges that the full terms and conditions for each category of accommodation are available in the holiday lease available by contacting our reservations department: resa@serjac.com.

Article 4 – CANCELLATION POLICY FOR SELF-CATERING PROPERTIES

In the event of cancellation, payment will be refunded as follows:

More than 60 days prior to the check-in date: the 25% deposit will be refunded.

Within 60 days of the check-in date: no refund – 100% of the rental amount will be retained.

No refund will be given for early departure.

Please inform us as soon as possible via email at resa@serjac.com if you need to cancel your booking.

Article 5 – CHECK IN AND CHECK OUT

Check in is from 16h00 to 20h00 on the arrival date and check out is before 11h00 on the departure date shown on the reservation summary. If the Guest fails to vacate the property by the above date and time, an additional night’s rent will be payable for each 24-hour period or part thereof.

These conditions apply to individual bookings. For groups please contact our commercial department.